"The Hatt Ltd."
Hatt Adventures, Hatt Events, Hatt Safety are all trading names of The Hatt Ltd.
Any activity that is run by The Hatt Ltd. and to which these Booking Terms and Conditions apply.
Any person who is authorised by The Hatt Ltd. to lead The Event.
Any person who is authorised to take part on The Event.
Any person or company who has made a booking for The Event.
Any entity that is authorised to sell vouchers or make bookings on The Hatt Ltd. Events.
Bookings by Email
To book a place via email, a booking form must be completed and emailed back to The Hatt Ltd. along with a 50% deposit. Payments must be received within 3 working days, or we reserve the right to offer your place/date to another customer.
Bookings (BACs / Bank Transfers)
Bookings will be reserved for 24hrs while we await your BACs / Bank Transfer. If the payment is not received your booking will be offered to another customer.
If The Event is booked via the website using a Credit Card or Debit Card will be subject to a confirmation email from us and PayPal.
Bookings (Cheque Payments)
Places booked will be reserved for 3 working days while we await your cheque in the post. If the payment is not received your booking will be offered to another customer.
All Agent bookings are subject to theses ‘Terms and Conditions’. Course Information Details of The Event including the program outline, kit requirements and start/finish times are supplied to The Client after booking and prior to attending The Event.
Where we raise an invoice for our services, payment is due within 30 days of invoice day. If payment is late we reserve the right to charge a 10% daily late fee.
Gift Vouchers (Hatt Adventures)
Gift Vouchers can only be redeemed against the activity stated on the voucher. Once The Voucher has been redeemed, all cancellations are subject to the ‘Cancellations by The Client’ section. If The Client wishes to redeem The Voucher against a higher priced course then the balance must be paid at the time of booking. If The Client wishes to redeem The Voucher against a lower priced course then no refund will be given.
We are able to refund gift vouchers within 48hrs of purchase, however there is a £10 administration fee. Refunds are not available on gift vouchers after the 48hr period.
Vouchers can be extended for a further 6 months from date of expiry. The fees for this are £10 for vouchers under £100 and £20 for vouchers under £200. Vouchers can only be extended once.
Gift Vouchers (Sold by Agents)
Vouchers can only be redeemed against the activity stated on The Voucher. Once The Voucher has been redeemed, all cancellations are subject to the ‘Cancellations by The Client’ section. If you have booked onto a course The Voucher is not valid for you will be liable for the full cost of The Event.
Cancellations by The Client
If The Client cancels their place on The Event within 30 days prior to the first day of The Event, The Event fees will be forfeit to The Hatt Ltd. If The Client cancels their place on The Event outside of 30 days prior to the first day of The Event then 50% of The Event fees will be forfeit to The Hatt Ltd.
Cancellations by The Client or The Agent with a Voucher
If The Client or The Agent cancels their place on The Event within 30 days prior to the first day of The Event, of The Event fees will be forfeit to The Hatt Ltd. If The Client or The Agent cancels their place on The Event outside of 30 days prior to the first day of The Event then they may re-book The Event provided The Event is attended within the expiry date stated on the voucher. Refunds are not available for vouchers.
We are happy for The Participant to give their place on The Event to a friend (The Substitute). In order to make this change, we must receive written confirmation of The Substitute no later than 7 days prior to the start of the course. The Substitute’s place will not be confirmed until you have received written confirmation from The Hatt Ltd. and The Substitute must conform to the Terms and Conditions of this booking along with any prerequisites or restrictions for The Event.
Cancellations by The Client (Charity / Corporate / Youth Events)
Cancellations within 30 days prior to the day of The Event: The Event fees will be forfeit to The Hatt Ltd.
Cancellations outside of 30 days prior to the day of The Event: 50% of The Event fees will be forfeit to The Hatt Ltd. If The Client requests to rebook The Event at a later date, then 25% of The Event fees will be forfeit to The Hatt Ltd. or expenses already incurred (whichever is the greater). The Event must take place within 6 months of the original date of The Event. The original 50% deposit will be held against the new booking.
Cancellations by The Hatt Ltd.
The Hatt Ltd. reserves the right to cancel or alter The Event. If The Event is cancelled (through no fault of The Client) an alternative date will be offered to The Client or a full refund will be given. Please note that refunds are not available to Vouchers. If The Event cannot be pursued due to health and safety or environmental conditions on the day and no alternative can be found, no refund will be given. No liability for consequential loss is accepted by The Hatt Ltd.
Covid Cancellation Policy
Open Events - In the event of a national lockdown where The Hatt Ltd. are not allowed to operate by the government, alternative dates will be offered or a refund where requested.
Bespoke Group Events (Charity / Corporate / Youth Events) - Due to the logistical complexities in organising bespoke events, alternative dates will be agreed in the event of a national lockdown where The Hatt Ltd. are not allowed to operate by the government.
Tiered Restrictions / Lockdowns
Open & Bespoke Events - Events that are not subject to tier restrictions will go ahead as planned. If a Participant is unable to attend an Event due to their areas tier restrictions, no refund or alternative dates shall be offered. We are more than happy to accept a Participant Substitute (please see relevant section on substitutes).
Prerequisites and restrictions
The Client is responsible for ensuring they meet the required standards prior to attending the Event. If The Client fails to meet the required standards they will not be allowed to attend the Event and no refund will be given.
The Client, The Agent and The Participant are all advised to insure themselves against cancellation, personal injury and loss or damage to belongings and equipment. All of The Events that are dependent on the weather will only run if it is safe to do so. The Hatt Ltd. is insured with public liability cover for £5 million in respect of all of The Events.
The Participants are responsible for any equipment loaned to them for the duration of The Event and will be liable for any loss or damage to the equipment unless such loss or damage is caused through “wear and tear”. The Hatt Ltd. cannot be held responsible for any loss, damage or theft of The Participants’ belongings.
The Participants are responsible for any equipment hire to them for the duration of the hire and will be liable for any loss or damage to the equipment unless such loss or damage is caused through “wear and tear”. The Participant will be charged at the current market price for any equipment that is not returned in the original state it was hired at. The Hatt Ltd. will charge at late back fee of £10 per hour per kayak beyond the agreed hire time.
Photographs & Video Recording
The Hatt Ltd. may take photos or video recordings of The Event for use in advertising and associated media. The Participant may at the time of The Event request not to have such recordings taken. The photos and video recordings remain the property of The Hatt Ltd. and reserve the right to use these images without giving notice to The Participant or paying any royalties. We will however endeavour to ensure that The Client receives a digital copy of the images.
Accommodation & Catering
Where accommodation is needed on any of The Events, The Participants shall pay for their own accommodation and catering unless pre-arranged or advertised. Where accommodation & catering are provided The Hatt Ltd. cannot be held responsible for the client while on these premises or for the catering.
Medical Conditions, Allergies or Disabilities
The Hatt Ltd. cannot accept any liability for any loss or injury caused by medical conditions that were not disclosed to The Hatt Ltd. at the time of booking, on the medical form or to The Instructor prior to The Event commencing. Disclosure of a medical condition will not necessarily prevent The Participant from attending The Event.
While we appreciate groups such as stag or hen parties may be a little worse for wear when arriving for activities, we take the safety of our clients extremely seriously.
Participants that arrive intoxicated or under the influence drugs will not be allowed to take part and no refunds will be given.
We have no problem with your stag or hen wearing fancy dress provided it will not have an impact on safety and is reasonably tasteful (as most of our venues are used by other groups or members of the public). If our instructors have any concerns about the costume you will need to change into something more appropriate for the activities.
Safety and Instruction
Safety is of the utmost importance; therefore The Participant must act on any requests that are made by The Instructor in the interests of health and safety.
The Instructor will terminate The Event immediately for any Participant who refuses to act on their instructions.
For all water sports, The Participant must be confident in, and around water.
This statement has been adapted from the "Participation Statement" provided by the British Mountaineering Council (BMC).
“Rock climbing, abseiling, mountaineering, bushcraft, survival, kayaking, and surfing are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement.”
The Hatt Ltd. will not be responsible for any loss or injury caused to The Participant during The Event if that loss or injury is caused by The Participant's own negligence.
For more advanced courses or assessments, Clients must accept there will be a higher degree of risk. While we work to industry standards and endeavour to minimise these risks some activities by their very nature cannot be controlled.
For example, a Client wishing to learn to Lead Climb must accept the fact that taking a 'lead fall' can result in serious injury and/or death.
All Clients booking onto a course or activity must accept these risks to take part.